Refund & Return

Refund, Return, Exchange, and Cancellation Policy

We are committed to ensuring customer satisfaction. Please carefully read the following policies to understand your rights and responsibilities.

Order Cancellations

  • Orders can be canceled before they are dispatched. If you wish to cancel an order, please contact us immediately at hello@anini.com.au.
  • A 2% cancellation fee will be applied for orders that have been paid but are later canceled.
  • Orders that have already been shipped cannot be canceled. Please refer to our return policy for further assistance.

Returns and Refunds

  • Change of Mind: We accept return requests within 14 days of purchase. A 2% restocking fee will be charged for change-of-mind returns.
  • Condition of Returned Items: Items must be unused, in their original condition, and include all original packaging. Items that do not meet these conditions may not qualify for a refund.
  • Refund Processing Time: Approved refunds will be processed within 2-7 business days, depending on your bank’s processing time.

Defective, Damaged, or Incorrect Items

We take product quality seriously. If you receive a defective, damaged, or incorrect item, please follow these steps:

  1. Inspect the item immediately upon receipt.
  2. Report the issue within 3 days by emailing hello@anini.com.au with:
    • A description of the issue
    • Photos of the problem (including the external packaging)
  3. Our team will assess your case and determine if it qualifies for a replacement, refund, or exchange.

Exchanges

  • Exchanges are subject to product availability.
  • If eligible, we may offer an exchange for the same item (same style, model, etc.).

Exceptions/Non-returnable Items

The following items are not eligible for return or exchange:

  • Perishable goods: such as food, flowers, or plants
  • Custom products: such as special orders or personalized items
  • Personal care items: such as pillows, hygiene products, or beauty products
  • Hazardous materials: such as flammable liquids or gases

If you are unsure whether your item qualifies, please contact us at hello@anini.com.au.

Delivery Issues

  • If you receive a delivery confirmation email but have not received your package, please contact us within 2 days.
  • We will promptly investigate your case. If the issue is reported outside this timeframe, we may not be able to assist further.

Contact Information

If you have any questions or need further clarification, please contact us at hello@anini.com.au. Please include your order number in the subject line to ensure faster processing.

Thank you for your support and understanding!