Order & Shipping

Order Processing: Every order will be processed within 1-2 business days of receiving cleared payment.

Shipping Method: Goods will be sent as parcels and dispatched from Sydney, NSW via courier services, available only from Monday to Friday. The turnaround time for major metro areas is 3 to 6 days*; however, unforeseen circumstances such as COVID-19 may cause further delays.

*For rural areas, the turnaround time may take up to 14 days.

Domestic Orders: All domestic orders will be delivered with Australia Post, either by regular parcel or express post. These options will be available for selection during checkout.

  • Regular parcel post: $10 flat rate
  • Express post: $19 flat rate

Please ensure that the provided address is complete and accurate*, as this may affect processing time and delivery turnaround. We do not take responsibility for lost, stolen, delayed, or mis-delivered packages due to incorrect or improperly entered information at the time of purchase. In such cases, a return fee and second delivery fee will be charged.

*Due to the nature of the product, we cannot deliver to PO Boxes.

Pre Order: For orders containing "pre-order" items, your order will be held and processed as soon as the pre-order goods arrive.

Delivery Claims: If you haven't received your order when marked as delivered, please contact us within 7 days. We will assist you in working with the courier service and open an investigation to locate the parcel. However, if the carrier concludes that the order was indeed delivered, Le Pureal Pty Ltd does not hold responsibility for the package.

Reserved Rights for Shipping: When you place an order at Le Pureal Pty Ltd, we reserve the right to cancel your order and not commence shipping. This may be due to (but not limited to) suspicion of fraud or unavailable items. You will be notified on all occasions if this occurs.

We reserve the right to refuse and/or cancel orders from customers who are:

  1. Filing irregular or excessive return amounts
  2. Returning excessive or irregular amounts involving unpackaged, used, damaged, or missing items.
  3. Engaging in potential fraudulent or criminal activity.