Order & Shipping

 

Order Processing:

  • Orders will be processed within 1-2 business days after receiving cleared payment. Delivery time depends on your location and ranges from approximately 1 to 14 days, but unforeseen circumstances (such as natural disasters or human-made disruptions) may cause delays.
  • Pre-orders: Orders containing "pre-order" items will be held and processed once the pre-order items arrive.

 

Pre-order Policy:

To help you secure popular items in advance, we offer pre-order services for selected products. These items are not yet in stock, so please read the following terms carefully before placing an order:

  1. Ordering pre-order and in-stock items together
    If you purchase pre-order and in-stock items in the same order, all items will be shipped together when the pre-order item arrives. Split shipping is not available. To receive in-stock items earlier, please place separate orders.

  2. Estimated shipping timeframe
    The estimated arrival time for each pre-order item is stated on the product page. We will do our best to ship within the estimated period. If delays occur, we will notify you separately.

  3. Arrival date changes
    Due to unforeseen supply or logistics issues, pre-order arrival dates may change. We appreciate your understanding and patience.

  4. Cancellation and refunds
    Once placed, pre-orders are considered final and cannot be canceled or refunded, unless the product becomes unavailable from the supplier.

  5. Special requests
    If you have special shipping needs, please contact us before placing your order, and we’ll do our best to assist.

 

Shipping Methods:

  • Items will be shipped as parcels from Sydney, New South Wales, with services provided Monday to Friday.
  • All domestic orders within Australia will be delivered via Sendle, Courier Please, or Australia Post.

 

Shipping Times:

State/Territory Shipping Time
New South Wales (NSW) 1-5 Business Days
Victoria (VIC) 5-7 Business Days
Queensland (QLD) 5-7 Business Days
Australian Capital Territory (ACT) 5-7 Business Days
South Australia (SA) 7-14 Business Days
Western Australia (WA) 7-14 Business Days
Tasmania (TAS) 7-14 Business Days
Northern Territory (NT) 7-14 Business Days

 

Australia-Wide Free Shipping Policy:

    Enjoy free shipping across Australia on eligible orders!
    Shipping fees are calculated based on the delivery location and order amount, as follows:

    • NSW:
      Free shipping on orders over $88.
      For orders under $88, a flat shipping fee of $8.99 applies.

    • ACT / QLD / VIC:
      Free shipping on orders over $168.
      For orders under $168, a flat shipping fee of $14.95 applies.

    • NT / SA / WA / TAS:
      Free shipping on orders over $199.
      For orders under $199, a flat shipping fee of $25.95 applies.

    Note: Rural and remote areas may be subject to additional surcharges.

     

      Remote Area Shipping Calculation:

      • We calculate shipping costs for remote areas based on the postcode. Shipping quotes will be provided via email within 1-2 business days. Please refer to this page to check if you are in a remote area.
      • *For remote areas, delivery times may extend up to 14 days.

       

      VIP Card and Free Shipping Offer Terms

      Based on your order value, we may include different VIP cards or Discount coupons in your package. If your VIP card includes a "Free Shipping" discount code, please note that it is valid for one-time use only and applies to standard shipping only. If you choose express shipping, additional fees will apply, and the discount code will not cover express shipping costs.

       

      Self Pickup (Only NSW):

      If you need to pick up your items, please contact Anini customer service to schedule a pickup time in advance.

      • Pick up address: 1 Mile End Road Rouse Hill 2155 NSW
      • Please Call or SMS Message to 0466-229-721
      • Please make an appointment with us in advance to arrange a pickup time

       

      Additional Shipping Policies:

      • Parcel Tracking: All shipments include a tracking number, which you can use to track your parcel on our website or the carrier's website.
      • Delivery Insurance: All parcels come with basic shipping insurance. Additional insurance can be selected at checkout.
      • Address Changes: If you need to change your shipping address, please contact our customer service team before your order is processed.
      • Delivery Signature: To ensure your parcel is safely delivered, some orders may require a signature upon delivery. If you are not home, the carrier may leave the parcel at a nearby collection point and notify you of the pickup details.
      • Please ensure the provided address is complete and accurate: This can affect processing and delivery times. We are not responsible for lost, stolen, delayed, or misdelivered parcels due to incorrect or incomplete information provided at purchase. In such cases, return fees and second delivery fees will be charged.
      • Due to the nature of the products, we cannot deliver to PO Boxes.

       

      Delivery Claims:

      • If your order is marked as delivered but you have not received it, please contact us within 7 days. We will assist you in working with the courier service to locate the parcel. However, if the courier concludes that the order was delivered, Le Pureal Pty Ltd will not be responsible for the parcel.

       

      Right to Withhold Shipment:

      • When you place an order with Le Pureal Pty Ltd, we reserve the right to cancel your order and withhold shipment. This may be due to (but is not limited to) suspected fraud or unavailability of the product. In such cases, we will notify you promptly.

       

      Excessive or Irregular Returns:

      • We reserve the right to refuse returns or charge additional fees if:
        • Excessive or irregular returns are made, including items that are unboxed, used, damaged, or missing.
        • Participation in potential fraud or criminal activities is detected.

       

      Note: Shipping times are for reference only. Actual delivery times may vary based on location and shipping conditions.